Refund policy

Return & Refund Policy

Last Updated: October 2026

At Shopebe, we want you to feel confident about your purchase. If you're not completely satisfied with your order, we're here to help with a simple and transparent return process.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

  • Be unused and in their original condition.
  • Include original packaging, accessories, manuals, and any included materials.
  • Be free from damage, alteration, or misuse.
  • Be accompanied by proof of purchase or order confirmation.

Items that do not meet these requirements may not be eligible for a refund.

How to Start a Return

Please contact our customer support team before sending any item back.

When requesting a return, please provide:

  • Your order number.
  • The reason for your return.
  • Photos or videos if the item is damaged, defective, or incorrect.

Once your return request is reviewed and approved, we will provide instructions for returning your item. Please do not send items back without prior return authorization.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, not working, or incorrect, please contact us within 48 hours of delivery and provide:

  • Your order number.
  • Clear photos or videos showing the issue (for non-working gadgets, a short video of the problem helps).
  • Photos of the shipping box and packaging, when applicable.

If your claim is approved, we will work with you to provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Customer-Initiated Returns

If you change your mind or no longer want an item, you may request a return within 30 days, provided the item meets our return eligibility requirements.

Please note:

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
  • Original shipping charges, if applicable, are non-refundable.
  • Returned items must be received in their original condition.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, refunds will be issued to your original payment method within 7–15 business days.

Please note that banks and payment providers may require additional time to process and display the refund.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account.
  2. Contact your credit card or payment provider.
  3. Contact your bank regarding possible processing delays.

If you still need assistance, please contact our customer support team.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, you may return your original item if it is eligible under this policy and place a new order.

Non-Returnable Items

The following items may not be eligible for return:

  • Used, altered, or damaged items.
  • Items returned without original packaging, accessories, or essential components.
  • Personal care or makeup gadgets that have been opened or used, for hygiene reasons (unless defective).
  • Clearance or final sale items where clearly stated on the product page.
  • Gift cards.
  • Items specifically marked as non-returnable.

Return Shipping

Approved returns should be securely packaged to help prevent damage during transit. We recommend using a trackable shipping service for returns. Shopebe is not responsible for return packages lost or damaged during transit when shipped by the customer.

Contact Us

If you have questions about a return or refund, our customer support team is happy to help.

Email: help@shopebe.com
Phone: [03039042363]

We appreciate your trust in Shopebe and are committed to providing a smooth and transparent shopping experience.